After-sales service
Eden Sanitary House – Commitment to Excellence in After-Sales Service
At Eden Sanitary House, we understand the importance of exceptional after-sales service. Our commitment is to provide high-quality support with quick and easy access for our valued customers.
With a diverse range of sanitary products, including faucets, showers, and bathroom accessories, our after-sales service is tailored to each product category to ensure maximum customer satisfaction.
Eden’s Customer Satisfaction Guarantee
To enhance customer confidence, we offer a replacement or full refund in case of any manufacturing defect in our products.
Our After-Sales Service Commitments
Faucets & Valves
- 5-year unconditional warranty covering breakage, cracks, plating defects, water leakage, and other quality issues.
- 2-year free replacement for accidental damage due to acid spills or harsh detergents.
- 10 years of after-sales service for spare parts and repairs.
Showers & Bathroom Accessories
- 5-year warranty covering all components, including shower panels and heads.
- 18-month warranty on electronic parts for smart showers.
- 10 years of after-sales support, ensuring availability of parts and maintenance services.
- Note: Shower glass is not covered under warranty for breakage after installation.
Plastic & Polymer Products
- 5-year warranty on flush tanks.
- 1-year warranty on other polymer-based products.
- 10 years of after-sales support for parts and maintenance.
How We Support Our Customers
Our dedicated after-sales service unit offers:
✔️ Expert installation, troubleshooting, and repairs.
✔️ Direct support for retailers and distributors.
✔️ Timely delivery of spare parts.
✔️ Customer feedback collection for continuous improvement.